Frequently Asked Questions
General Questions
What is your company and what do you do?
We are an air filter media and air filters manufacturer that offers customization services. We specialize in providing high-quality air filters and filter media for a variety of industries and applications.
What types of air filters do you offer?
We offer a wide range of air filters, including:
· Pre Filter Media
· Spray booth ceiling filter
· Paint Stop Filter
· Non Woven pocket filters
· HEPA filters
· Carbon filters
· Pleated filters
· Bag filters
· And more
Customization Questions
Can you customize air filters for my specific needs?
Yes, we offer customization services for air filters and filter media. We can work with you to create a filter that meets your specific requirements, including size, shape, and filtration efficiency.
What types of customization options do you offer?
We offer a variety of customization options, including:
· Custom sizes and shapes
· Custom filtration efficiencies
· Custom media types
· Custom frame materials
How do I request a custom air filter?
You can request a custom air filter by contacting us directly through our website or by phone. Our team will work with you to understand your specific needs and provide a quote for your custom filter.
Ordering Questions
What is your lead time for air filters?
Our lead time for air filters depends on the specific product and customization requirements. We work to provide the fastest turnaround time possible while ensuring the highest quality standards.
How do I place an order for air filters?
You can place an order for air filters by contacting us directly through our website or by phone. Our team will work with you to understand your specific needs and provide a quote for your order.
What payment methods do you accept?
We accept a variety of payment methods, including wire transfer, Paypal etc.. Our team will work with you to determine the best payment method for your order.
Shipping Questions
Do you offer international shipping?
Yes, we offer international shipping for our air filters and filter media. Our team will work with you to determine the best shipping options for your order.
How are your air filters shipped?
Our air filters are typically shipped in durable packaging to ensure they arrive in good condition. We work with a variety of shipping carriers to provide the fastest and most reliable shipping options for our customers.
What is your return policy?
We stand behind the quality of our products and offer a satisfaction guarantee. If you are not satisfied with your order, please contact us directly to discuss your concerns and potential return options.
Contact Questions
How can I contact your customer service team?
You can contact our customer service team directly through our website or by phone. Our team is available to answer any questions you may have about our products or services.
What are your customer service hours?
Our customer service hours are Monday through Friday, 9am to 6pm Beijing Time. We strive to respond to all customer inquiries as quickly as possible during our business hours.